How does Sally answer my phones?
You forward your calls to Sally’s dedicated number; either all calls, after-hours only, or overflow when your team is busy. Sally answers, has a natural conversation with the caller, and books appointments directly into your practice management system. Your team sees the appointments appear on the schedule.
Does Sally replace my front desk?
No. Sally handles the calls your team can’t get to; after hours, overflow, lunch breaks, and busy periods. Your team stays focused on the patients in front of them while Sally makes sure no call goes unanswered. She’s backup, not a replacement.
How long does it take to get started?
As soon as you are signed up and complete your onboarding forms, your own Sally will be customized with 3-5 business days.
What languages can Sally speak?
17 including English, French, Spanish, Italian, Dutch, German, Japanese, Mandarin, Korean, Hindi, Russian, Portuguese, Turkish, Vietnamese, Polish, Arabic, Indonesian.
Will my patients know they’re talking to AI?
Yes, Sally discloses on each call that she's an AI assistant. She’s trained specifically on dental conversations and knows your practice, your providers, and your services. We track sentiment very closely and what patients want to know is that their call was answered and their appointment was booked.
Is my patient data secure?
Yes. Sally is built with HIPAA compliance in mind. We maintain zero-retention Business Associate Agreements with all infrastructure providers and auto-purge all records from our system. We do not train our models on personally-identifiable patient information.
Sally is 100% privately developed with no outside funding. We are open to strategic partnerships that can accelerate the expansion of our user base in dentistry, medicine, and allied health professions.
